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Communication Skills - MCM301 - VU Video Lectures
2516 Views
Define Communication, Why Is Communication Important?, The Communication Process Or Cycle, What Is Involved In The Communication Process?.
1123 Views
Levels Of Communication, Intrapersonal Communication, Interpersonal Communication, Mediated Communication, Person-To-Group Communication, Mass Communication.
1209 Views
Behavior And Interpersonal Communication, The Developmental View, Functions Of Interpersonal Communication, Interpersonal Needs.
1041 Views
Communication In The Organization, Mediated Communication, Person-To-Group Communication, Mass Communication, Communication In The Organization, Define Lateral Communication.
904 Views
Communication Destination, Conflict Resolution, Motivation, Problem Solving, Public Relations, Positive Image Of Organization, Organizational Cost Reduction, Essential For Employee Productivity, Misconceptions About Communication, Communication Solves All Problems, Communication Breakdowns.
1050 Views
What Is Listening?, The Process Of Listening, Levels Of Listening, Characteristics Of Active Listeners, Protective Listening, Partial Listening, Preferential Listening, Types Of Listening, Critical Listening, Empathic Listening, Listening Characteristics.
973 Views
Improving Your Listening Skills, How To Become A Better Listener.
969 Views
Nonverbal Communication, Appearance, Facial Expressions, Eye Contact, Gestures, Touching, Posture.
875 Views
Barriers To Communication, Over-Communication, Conflicting Information, Language Differences, Interests And Attitudes, Tendency To Evaluate.
929 Views
Barriers To Communication, Badly Expressed Message, Loss In Transmission, Poor Retention, Inattentive Listening, Differing Status, Position And Self-Expression, Prejudices, I Attitude, Resistance To Change, Refutations And Arguments.
913 Views
Overcoming Communication Barriers, Listener Barriers, Sender-Message Barriers, Physical Barriers.
972 Views
Selecting A Topic, Rules Of Finding A Topic Of Speech, Gathering Materials.
1407 Views
Thesis Statement, Purpose Of The Thesis, Appropriateness Of The Thesis, Scope Of The Thesis, Concreteness Of The Thesis, Development Of The Thesis, What Is Clarity?, What Is Logic?, Central To The Issue.
864 Views
Designed Your Thesis, Formulated Your Reasons, Collected Your Supporting Material.
928 Views
Modes Of Delivery, Reading From A Manuscript, Presenting From Memory, Speaking Extemporaneously, Impromptu Speech.
987 Views
Strategies For Effective Oral Delivery, Vocal Cues, Pitch, Volume, Rate, Tone, Speech Patterns, Inflection, Articulation, Fillers, Pauses, Accented Speech, Visual Cues, Movement, Head Movement, Body Movement, Avoid Distracting Habits.
906 Views
Making A Good Speech, Overcoming Stage Freight, Types Of Speech, Types Of Informative Speeches, Persuasive Speech, Kinds Of Persuasive Speeches, Organizing Persuasive Speeches, Principles Of Persuasion, Ceremonial Speeches.
903 Views
Anticipating, Answering, Revising, Rehearsing, Types Of Verbal Feedback To Anticipate.
1807 Views
Responding Questions And Answers, Listen Attentively, Discern The Nature And Intent Of Verbal Feedback, Affirm The Person, Answer The Question, Comment, Or Objection, Types Of Comments From An Audience, Comments Ofagreement, Comments Ofaddition, Comments Of Objection, The Appropriate Response To Disruptions, Disruptive Incidents.
968 Views
Significance Of The Setting, Complementary Characteristics, Types Of Seating Arrangements, Conventional Theater Style, Semi Circle, Conventional Classroom Style, T-Formation, Modified T Formation, U Formation, V Formation, Environment Factors.
1382 Views
Visual Aids, Why Visual Aids?, Computer Based Presentation, 35mm Slides.
922 Views
Visual Aids, Overhead Transparencies, Flipcharts, Whiteboard, Handouts.
1403 Views
Group Communication, Definition Of A Group Meeting, Informal Group, Formal Group, Formation Of Groups, Purpose Of Group Meetings, Informational Meetings, Suggested Solution Meetings, Problem-Solving Meetings, Group Decision-Making, Standard Agenda, Tips For Structured Brainstorming, Styles Of Group Leadership, Planning The Meeting, Procedures During The Meeting, Group Task Roles, Group Building & Maintenance Roles, Disruptive Behaviors, Participant Roles In A Group Meeting.
998 Views
Elements Of Effective Written Communication, Courtesy, Correctness, Conciseness, Clarity, Concreteness, Completeness, Guidelines For Courteous Writing.
975 Views
Elements Of Effective Written Communication, Correctness, Use The Right Level Of Language, Check Accuracy Of Words Information And Data., Use Correct Grammar And Punctuation, Check Spelling, Conciseness, Eliminate Wordy Expressions, Include Only Relevant Material, Avoid Unnecessary Repetition, Clarity, Choosing Precise Concrete And Familiar Words, Constructing Effective Sentences & Paragraphs.
918 Views
Elements Of Effective Written Communication, Concreteness, Completeness.
1033 Views
Preparing For Effective Business Writing, Planning Stage, Organizing Stage, Drafting Stage, Editing Stage, Proofreading Stage.
893 Views
Preparing For Effective Business Writing, Organizing Stage.
858 Views
Preparing For Effective Business Writing, Drafting Stage, Developing Opening Paragraphs.
933 Views
Parts Of Business Letter, Parts Of Letter, Additional Rules.
964 Views
Direct Request Letters, Writing Routine Letters, Strategy For Routine Requests, State Your Request Up Front, Explain And Justify Your Request, Request Specific Action In A Courteous Close, Direct-Inquiry Letters, Requesting Information About A Person.
944 Views
Direct Request Letters, Requesting Information About A Person, Indirect-Inquiry Letters, Claim Letters, Qualities Of Effective Claim Letters, Structure Of Effective Claim Letters, Effective Action-Oriented Closing, Order Letters.
879 Views
Direct-Request Letters, Letters Of Invitation, Speaking Invitation, Social-Invitation Letters, Reservation Letters, Letters Requesting Favors.
1034 Views
Good-News Letters, Types Of Good-News Letters, What Characteristics Do Good-News Letters Possess?, Letters Responding To Indirect Inquiries, Letters Granting Adjustments, Letters That Grant Favors, Letters Of Congratulation, Letters Accepting Invitations, Letters Acknowledging Orders.
1222 Views
Disappointing News Letters, Developing Strategies For Disappointing-News Letters, Creating An Audience Centered Tone, Organizing Your Message, Harshness In The Direct Approach, Tact And Courtesy In An Indirect Refusal, Types Of Buffer.
907 Views
Disappointing News Letters, Refusing Request For Information.
1087 Views
Disappointing News Letters, Refusing Request For A Favor, Declining An Invitation, Rejecting Job Applications, Suggestions Of A Do-Nature.
891 Views
Writing Persuasive Message, Planning Persuasive Messages, Developing Persuasive Messages, Analyze Your Purpose, Analyze Your Audience, Gauging Audience Needs, Considering Cultural Differences, Establish Your Credibility, Strive For High Ethical Standards, Developing Persuasive Messages, Strategies For Persuasive Messages, Framing Your Arguments, Balancing Emotional And Logical Appeals, Reinforcing Your Position, Dealing With Resistance.
902 Views
Writing Persuasive Message, Reinforcing Your Position, Dealing With Resistance.
852 Views
The Sales Letters, Collection Letters, Appeal To Fair Play, Appeal To Pride, What Is A Memo?, Advantages Of A Memo, A Memo Requesting Information, A Transmittal Memo, An Announcement Memo, Memorandum Reports.
965 Views
Writing Résumés, What Is A Résumé?, Fallacies And Facts About Résumé, The Chronological Resumé.
1080 Views
The Functional Résumé, Interviewing, What Do Interviewers Evaluate?, People With High Emotional Quotient (Eq).
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