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Communication Skills - MCM301 - VU Video Lectures

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Define Communication, Why Is Communication Important?, The Communication Process Or Cycle, What Is Involved In The Communication Process?.
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Levels Of Communication, Intrapersonal Communication, Interpersonal Communication, Mediated Communication, Person-To-Group Communication, Mass Communication.
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319 Views
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Behavior And Interpersonal Communication, The Developmental View, Functions Of Interpersonal Communication, Interpersonal Needs.
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209 Views
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Communication In The Organization, Mediated Communication, Person-To-Group Communication, Mass Communication, Communication In The Organization, Define Lateral Communication.
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170 Views
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Communication Destination, Conflict Resolution, Motivation, Problem Solving, Public Relations, Positive Image Of Organization, Organizational Cost Reduction, Essential For Employee Productivity, Misconceptions About Communication, Communication Solves All Problems, Communication Breakdowns.
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249 Views
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What Is Listening?, The Process Of Listening, Levels Of Listening, Characteristics Of Active Listeners, Protective Listening, Partial Listening, Preferential Listening, Types Of Listening, Critical Listening, Empathic Listening, Listening Characteristics.
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Improving Your Listening Skills, How To Become A Better Listener.
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192 Views
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Nonverbal Communication, Appearance, Facial Expressions, Eye Contact, Gestures, Touching, Posture.
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179 Views
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Barriers To Communication, Over-Communication, Conflicting Information, Language Differences, Interests And Attitudes, Tendency To Evaluate.
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Barriers To Communication, Badly Expressed Message, Loss In Transmission, Poor Retention, Inattentive Listening, Differing Status, Position And Self-Expression, Prejudices, I Attitude, Resistance To Change, Refutations And Arguments.
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176 Views
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Overcoming Communication Barriers, Listener Barriers, Sender-Message Barriers, Physical Barriers.
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What Is Speech?.
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Selecting A Topic, Rules Of Finding A Topic Of Speech, Gathering Materials.
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Thesis Statement, Purpose Of The Thesis, Appropriateness Of The Thesis, Scope Of The Thesis, Concreteness Of The Thesis, Development Of The Thesis, What Is Clarity?, What Is Logic?, Central To The Issue.
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Designed Your Thesis, Formulated Your Reasons, Collected Your Supporting Material.
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What Is The Body?, Chronological Order.
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Modes Of Delivery, Reading From A Manuscript, Presenting From Memory, Speaking Extemporaneously, Impromptu Speech.
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Strategies For Effective Oral Delivery, Vocal Cues, Pitch, Volume, Rate, Tone, Speech Patterns, Inflection, Articulation, Fillers, Pauses, Accented Speech, Visual Cues, Movement, Head Movement, Body Movement, Avoid Distracting Habits.
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Making A Good Speech, Overcoming Stage Freight, Types Of Speech, Types Of Informative Speeches, Persuasive Speech, Kinds Of Persuasive Speeches, Organizing Persuasive Speeches, Principles Of Persuasion, Ceremonial Speeches.
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Anticipating, Answering, Revising, Rehearsing, Types Of Verbal Feedback To Anticipate.
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Responding Questions And Answers, Listen Attentively, Discern The Nature And Intent Of Verbal Feedback, Affirm The Person, Answer The Question, Comment, Or Objection, Types Of Comments From An Audience, Comments Ofagreement, Comments Ofaddition, Comments Of Objection, The Appropriate Response To Disruptions, Disruptive Incidents.
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189 Views
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Significance Of The Setting, Complementary Characteristics, Types Of Seating Arrangements, Conventional Theater Style, Semi Circle, Conventional Classroom Style, T-Formation, Modified T Formation, U Formation, V Formation, Environment Factors.
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191 Views
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Visual Aids, Why Visual Aids?, Computer Based Presentation, 35mm Slides.
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Visual Aids, Overhead Transparencies, Flipcharts, Whiteboard, Handouts.
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185 Views
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Group Communication, Definition Of A Group Meeting, Informal Group, Formal Group, Formation Of Groups, Purpose Of Group Meetings, Informational Meetings, Suggested Solution Meetings, Problem-Solving Meetings, Group Decision-Making, Standard Agenda, Tips For Structured Brainstorming, Styles Of Group Leadership, Planning The Meeting, Procedures During The Meeting, Group Task Roles, Group Building & Maintenance Roles, Disruptive Behaviors, Participant Roles In A Group Meeting.
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167 Views
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Elements Of Effective Written Communication, Courtesy, Correctness, Conciseness, Clarity, Concreteness, Completeness, Guidelines For Courteous Writing.
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Elements Of Effective Written Communication, Correctness, Use The Right Level Of Language, Check Accuracy Of Words Information And Data., Use Correct Grammar And Punctuation, Check Spelling, Conciseness, Eliminate Wordy Expressions, Include Only Relevant Material, Avoid Unnecessary Repetition, Clarity, Choosing Precise Concrete And Familiar Words, Constructing Effective Sentences & Paragraphs.
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Elements Of Effective Written Communication, Concreteness, Completeness.
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Preparing For Effective Business Writing, Planning Stage, Organizing Stage, Drafting Stage, Editing Stage, Proofreading Stage.
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Preparing For Effective Business Writing, Organizing Stage.
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Preparing For Effective Business Writing, Drafting Stage, Developing Opening Paragraphs.
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140 Views
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Parts Of Business Letter, Parts Of Letter, Additional Rules.
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Direct Request Letters, Writing Routine Letters, Strategy For Routine Requests, State Your Request Up Front, Explain And Justify Your Request, Request Specific Action In A Courteous Close, Direct-Inquiry Letters, Requesting Information About A Person.
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132 Views
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Direct Request Letters, Requesting Information About A Person, Indirect-Inquiry Letters, Claim Letters, Qualities Of Effective Claim Letters, Structure Of Effective Claim Letters, Effective Action-Oriented Closing, Order Letters.
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Direct-Request Letters, Letters Of Invitation, Speaking Invitation, Social-Invitation Letters, Reservation Letters, Letters Requesting Favors.
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256 Views
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Good-News Letters, Types Of Good-News Letters, What Characteristics Do Good-News Letters Possess?, Letters Responding To Indirect Inquiries, Letters Granting Adjustments, Letters That Grant Favors, Letters Of Congratulation, Letters Accepting Invitations, Letters Acknowledging Orders.
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Disappointing News Letters, Developing Strategies For Disappointing-News Letters, Creating An Audience Centered Tone, Organizing Your Message, Harshness In The Direct Approach, Tact And Courtesy In An Indirect Refusal, Types Of Buffer.
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Disappointing News Letters, Refusing Request For Information.
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Disappointing News Letters, Refusing Request For A Favor, Declining An Invitation, Rejecting Job Applications, Suggestions Of A Do-Nature.
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Writing Persuasive Message, Planning Persuasive Messages, Developing Persuasive Messages, Analyze Your Purpose, Analyze Your Audience, Gauging Audience Needs, Considering Cultural Differences, Establish Your Credibility, Strive For High Ethical Standards, Developing Persuasive Messages, Strategies For Persuasive Messages, Framing Your Arguments, Balancing Emotional And Logical Appeals, Reinforcing Your Position, Dealing With Resistance.
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Writing Persuasive Message, Reinforcing Your Position, Dealing With Resistance.
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The Sales Letters, Collection Letters, Appeal To Fair Play, Appeal To Pride, What Is A Memo?, Advantages Of A Memo, A Memo Requesting Information, A Transmittal Memo, An Announcement Memo, Memorandum Reports.
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159 Views
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Writing Résumés, What Is A Résumé?, Fallacies And Facts About Résumé, The Chronological Resumé.
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The Functional Résumé, Interviewing, What Do Interviewers Evaluate?, People With High Emotional Quotient (Eq).