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Conflict Management - HRM624 - VU Video Lectures

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Introduction To Conflict, Interpersonal Conflict, Mixed-Motive Situations, Legal Dispute, Surviving A Fender-Bender.
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Dispute Resolution 1, Emotions In Conflict Management, Positive Affect In Negotiation, Negative Affect In Negotiation, The Effect Of The Partners’ Emotions, Conflict Resolution, Alternative Dispute Resolution (Adr), Forms Of Resolving Conflict, Negotiation, Adjudication, Contrient Interdependence, Promotive Interdependence, Alternative Dispute Resolution (Adr) In Pakistan, Parties To Conflict, Advantages Of Adr, Factors That Distinguish Dispute Resolution Processes.
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Dispute Resolution Ii, Kinds Of Adjudication, Arbitration, Forms Of Negotiation, Types Of Assisted Negotiation, Mixed (Hybrid) Processes.
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Preconceptions About Conflict I, Misperception In Interpersonal Conflict, Pedagogical Development, Bio-Ecological Systems Theory, Components Of Mastery Of Environment, Pressures Against Innovation.
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Preconceptions About Conflict Ii, Bronfenbrenner’s Theory Of Social Ecology, Cultural Beliefs About Interpersonal Conflict, Role Of Stress And Emotion In Creating Threat For A Disputant, Why Strategies Of Change Fail (Adr Failure)?, Basic Assumptions (Beliefs) Of The Lawyer’s Standard Philosophical Map.
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Conflict Diagnosis, Perspectives On The Handling Of Interpersonal Conflict, Time Perspective, Person Perspective, Issues Perspective, Who Needs To Know About Conflict Diagnosis?, Conflict Gamers And Conflict Phobics, Conflict Professionals, Why Conduct Conflict Diagnosis?, Steps In Conflict Diagnosis, Using Conflict Diagnosis Ideas To Understand The Adr Movement, Prevalence Of Efficiency Perspective, Radical-Wing Concerns.
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Understanding And Diagnosing Interpersonal Conflict, The Seven Steps Of Social Behavior, Specific Sources Of Interpretational Error, Disputant Generates Options For Responding, Sources Of Cost-Benefit Assessments Used In Analysis.
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Themes Of Conflict Diagnosis.
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Describing The Conflict I, Identifying Interpersonal Conflict, Sample Interpersonal Conflict.
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Describing The Conflict Ii, Focus Of Conflict, Sale Of A Product As Conflict.
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Sources And Causes Of Conflict I, Main Sources Of Conflict, Multiple Sources Of Conflict, Major Sources Of Conflict.
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The Continuing Inventory Of Major Sources Of Conflict.
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Interests Analysis, Define Positional Bargaining, Negative Consequences Of Positional Bargaining, Purpose Of Interest Analysis.
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Analyzing The Interests Of Constituents And Stakeholders, Advantages Of Interests Analysis, Interests Analysis Of Agents And Advocates, What Are Interests?, Why Diagram Interests?, Tips For Interest Trees, Layers In The Conflict Onion, What Is Positions?, What Is Aspirations?, Deeper Interests.
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Basic Human Needs, Mazlow’s Need Theory, Erik Erikson’s Theory, 8 Stages Of Erik Erikson’s Psychosocial Development, Trust Versus Mistrust, Autonomy Versus Doubt And Shame, Initiative Versus Guilt, Industry Versus Inferiority, Identity Versus Role Confusion, Intimacy Versus Isolation, Generativity Versus Stagnation, Ego Integrity Versus Despair.
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Morton Deutsch’s Theory Of Constructive And Destructive Conflict, Premises Of Deutsch’s Theory, Cooperative Conflict, Competitive Conflict, Autistic Hostility, Reactive Devaluation, Meta-Conflictm, Premises Of Deutsch’s Theory, Communication In Cooperation And Competition, Coordination Of Effort In Cooperation And Competition, Responses To The Suggestions Of The Disputant, Feelings Of The Disputants, Perception Of Similarity And Difference, Task Focus In Cooperation And Competition.
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Assessing The Character Of The Conflict Ii, Features Of Cooperation And Competition While In Conflict, Techniques To Transform Competitive Conflict Into Cooperative, Transforming Competitive Conflict Into Cooperative Conflict.
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Trust And Its Significance I, What Is Trust?, What Is Mistrust?, Trust And Conflict, Breach Of Trust And Its Consequences, Three Levels Of Trust, Calculus-Based Trust, Knowledge-Based Trust, Identification-Based Trust.
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Trust And Its Significance Ii, Advantages Of High Trust Level, Origins Of Trust, Effects Of Trust, Building Of Trust, Business Relationships, Achieving A Business Relationship Through Effective Agreement Drafting, Accuracy And Completeness, Clarity And Certainty, Flexibility, Legal Enforceability, Relationship Preservation, Low Trust Situation, Dealing With Low Trust Situations, Ease Of Establishing.
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Assessing Impediments To Resolve The Conflict I, Impediments To Resolving Interpersonal Conflict, Motivation To Seek Vengeance, Meta-Disputes, Mistrust, Vastly Different Perceptions About Reality, Over-Commitment And Entrapment, Lack Of Ripeness, Jackpot, Syndrome, Loss Aversion, Linkages, Conflicts Of Interest Among Team Members, Excluded, Stakeholders, Disempowered Disputant, Unpleasant Disputant, Competitive Culture Or Subculture.
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Over-Commitment And Entrapment, Lack Of Ripeness, Jackpot, Syndrome, Loss Aversion, Linkages, Conflicts Of Interest Among Team Members, Excluded, Stakeholders, Disempowered Disputant, Unpleasant Disputant, Competitive Culture Or Subculture.
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Assessing The Negotiating Style I, Negotiation Style, Deutch’s Model, Dual Concern Model, Pareto-Efficiency, Avoiding Style, Competition Style, Integrating Or Cooperative Style, Obliging Or Accommodating Style, Integrating Or Cooperative Style.
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Assessing The Negotiating Style, Dual Concern Model, Limitations Of Dual Concern Model, Considerations Involved In Using Five Negotiation Styles, Tactics Used In Integrating.
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Assessing Power Among Disputants, Define Power, Conflict And Power, Uses Of Power, Domains Of Power, Kinds Of Power In The Relationship Domain, Coercive Power, Reward/Exchange Power, Referrent Power, Normative Power, Expert Power, Ecological Power.
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Expert Power, Conflict Escalation, Ecological Power, Power And Alienation, Sources Of Relationship Power, Context And Power.
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Power, Conflict, Best Alternative To The Negotiated Agreement (Batna), Role Of Third Party In Batna, Assessing The Batna, Litigation And The Batna, Drawbacks Of Batna Analysis, Power Imbalance, Group Power Imbalance, Implications For Conflict Diagnosis.
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Stereotypes, Diversity, Conflict I, Categories Of Diversity Issues, Effect Of Stereotypes.
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Categories Of Diversity Issues, Why People Stereotype, Strong Category Features, Seven Mental Processes To Prove Stereotypes, Processes Of Stereotype Confirmation.
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Dual-Process Theory, Cognitive Load, Individual Difference And Social Category, Cultural Differences In Values.
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Mediation I, When Is Mediation Required?, Facilitative Mediation, Evaluative Mediation, Product Of Mediation, Results Of Mediation.
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Mediation Ii, Uses Of Mediation Today, Forms Of Mediation, Important Distinguishing Factors, Triage Mediation, Bargaining-Based Mediation, Advantages And Disadvantages Of Bargaining-Based Mediation, Therapeutic Mediation, Pure Mediation, Advantages And Disadvantages Of Pure Mediation, Transformative Mediation, Legal Assistants And Paralegals.
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Define Negotiation, Arbitration, Efficiency Consideration, Conflict Management And Prevention.
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Quality Of Consent, Seven Quality-Of-Consent Attributes In Dispute Resolution, Effects Of Mediation When No Settlement Is Attained, Effect On Social System.
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Process Of Mediation, Stages Of Mediation, Initial Client Contact, Introductory Stage, Issues Clarification And Communication, Productive Stage, Agreement Consummation, Debriefing And Referral, What Do Mediators Do?, Facilitative Tactics In Mediation, Educating, Structuring The Negotiation, Improving Communication, Handling Emotions, Maintaining Disputant Motivation.
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Law And Ethics Of Mediation I, Why Is Mediation Regulated?, Characteristics Of Mediation, Ensuring The Effectiveness Of Mediation, Legal Issues In Mediation, Confidentiality, Waiver Of Confidentiality.
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Law And Ethics Of Mediation Ii, Role Of Ethics In Mediation, 8 Dimensions Of Ethics In Mediation, Self-Determination, Impartiality, Conflicts Of Interest, Competence, Confidentiality, Quality Of The Process, Advertising And Solicitation, Fees.
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Arbitration I, Ways To Resolve Conflict, Define Negotiation, Mediation And Conciliation, Define Adjudication, Define Arbitration, Define Litigation, Define Avoidance, Define Violence, Advantages Of Arbitration, Disadvantages Of Arbitration, Discussing Arbitration Act In Pakistan.
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Arbitration Ii, How The Arbitration Process Works?, The Situations In Which Courts Intervene To Enforce, Modify, Or Eliminate The Process Or Outcome Of Arbitration, The Many Ways In Which The Law Supports A Deferential Attitude Toward The Arbitration Process, The Reviewability Of Arbitration Awards, The Problems Of Choice Of Law In Interstate, International, And Multinational Arbitration, Varieties Of Arbitration, Administered And Non-Administered Arbitration, Interest And Rights Arbitration, Process Of Arbitration, Creating The Arbitration Contract, Demanding, Choosing, Or Opting For Arbitration, Selecting The Arbitrator Or Penal Of Arbitrators, Selecting A Set Of Procedural Rules, Preparing For Arbitration, Participating In The Arbitration Hearing, Issuing The Arbitration Award, Enforcing The Award, Contents Of Arbitration Act.
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Non Binding Evaluation, Disadvantages Non Binding Evaluation, Varieties Of Non-Binding Evaluation.
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Non Binding Evaluation Ii, Varieties Of Non-Binding Evaluation, Advantages And Disadvantages Of Non-Binding Evaluation, Compared With Litigation, Compared With Arbitration, Compared With Mediation.
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Mixed And Multimodal Dispute Resolution, Six System Design Principles, Put The Focus On Interests, Provide Low-Cost Rights And Power Backups, Build In Loop-Backs To Negotiation, Build In Consultation Before Feedback After, Arrange Procedures In A Low To High Cost Sequence, Provide The Necessary Motivation Skills And Resources, Dispute Resolution System Design, Online Dispute Resolution (Odr), Odr Varieties, Advantages Of Adr Conducted Online, Disadvantages Of Adr Conducted Online, Legal Issues In Odr, Extensions Of Dispute Systems Design.
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Power Tools And Magic Keys I, Necessity Of Conflict Diagnosis, Using Conflict Diagnosis, Choosing Strategies And Tactics For Handling Conflict, Choosing A Dispute Resolution Process And Provider.
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Power Tools And Magic Keys Ii, Invisible Veil Consideration, Factors Thought To Impede The Usefulness Of Facilitative Mediation, Proposed Contents Of A Clients’ Interview, Collaborative Law, Fitting The Forum To Fuss, Conflict Diagnosis Approach, Impediments To Use Facilitative Mediation.
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Definitions Of Panchayat, Definition Of Jirga, Functions Of Panchayat And Its Types, Types Of Panchayats, Popularity Of Jirga System, Frontier Crimes Regulation (Fcr) Of 1901, Powers Of Jirga Under Fcr, Panchayati Raj System, Funds To Panchayats, Three Levels Of Panchayat, Panchayat Samities, Gram Panchayat, Gram Sabha, Modern Functions Of Panchayat, Functions Of Panchayat.
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Summary And Message Of The Course.