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MGT510 - Total Quality Management - Lecture Handout 42

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An interview Session with Officers of a CMMI Level 5 Quality IT Pakistani Company

In this session you will meet the CEO of a Pakistani IT company. He will share how the policy decision was taken to move on the journey of quality in the software development process. It took several years of time, dedicated efforts of the team and leadership commitment along with financial investment. As you will hear, they were confident of their return on the investment in improvement of quality of their products and greater satisfaction of their customers with a confidence that they can do better and better and Pakistani managers/engineers are no less than any other country when it comes to making it possible.

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MGT510 - Total Quality Management - Lecture Handout 41

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Building Quality through SPC

Statistical Process Control

  • Capable processes also must be controlled
  • SPC distinguishes 2 types of variability
    • Normal (Random) Variability
    • Abnormal (Structural) Variability

SPC requires the use of Statistics