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MGT503-Princilpes of Management-Lecture Handout No 41

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Work Group Inputs

A. Work group inputs are those that are necessary for the group to operate.

B. The composition of a work group has a strong bearing on the group’s ultimate success, so careful consideration should be made in making group assignments.

  1. Characteristics of members that influence group effectiveness include task-relevant expertise, interpersonal skills, and diversity in the makeup of the group to include sufficient individual skills and interest.
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MGT510 - Total Quality Management - Lecture Handout 40

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Statistical Process Control….Contd.

SPC learning through examples:

Example # 1 Shooting for Quality:

Mr. Khan observed that in basketball games, his son Ali’s free throw percentage averaged between 45 and 50 percent.
Ali’s process was simple: Go to the free throw line, bounce the ball four times, aim, and shoot. To confirm these observations, Ali shot five sets of 10 free throws with an average of 42 percent, showing little variation among the five sets.
Mr. Khan developed a Cause-and-Effect Diagram to identify the principal cause/s. After analyzing the diagram and observing his son’s process, he believed that the main cause was not standing in the same place on the free-throw line every time and having an inconsistent focal point. They developed a new process in which Ali stood at the centre of the line and focused on the middle of the front part of the rim. The new process resulted in a 36 percent improvement in practice. Toward the end of the 2004 season, he improved his average to 69 percent in the last three games.

Read more: MGT510 - Total Quality Management - Lecture Handout 40